Privacy Policy
Effective Date: January 1, 2026
Platform Operator: Europe Solar Market
Territorial Scope: European Union (EU), European Economic Area (EEA), EFTA Member States, and Global Visitors
1. Introduction & Data Controller
Europe Solar Market (europesolarmarket.com) is committed to protecting your privacy and handling your personal data with complete transparency. This Privacy Policy explains how we collect, use, store, share, and safeguard your personal information when you visit our website, register a trade or retail account, request a bulk quotation (RFQ), or purchase photovoltaic (PV) hardware, inverters, battery storage systems, and EV chargers.
Under the General Data Protection Regulation (GDPR) (EU) 2016/679, Europe Solar Market operates as the Data Controller responsible for processing your personal data.
2. Information We Collect
We collect personal data directly from you when you interact with our e-commerce platform:
A. Account & Contact Information
B2B Trade Accounts: Full name, business email address, phone number, company name, registered business address, job title, and company registration number.
B2C Retail Accounts: Full name, personal email address, phone number, billing address, and delivery address.
B. Transaction, Tax & Financial Data
Tax Validation Data: VIES VAT registration numbers submitted by B2B buyers to verify zero-rated intra-Community VAT exemptions.
Order & Billing History: Purchased products, order values, proforma invoices, delivery manifests, and payment status records.
Payment Processing Details: Payment card details, bank account numbers (for SEPA wire transfers), and transaction references (processed securely via encrypted third-party payment gateways; we do not store full payment card numbers on our servers).
C. Technical, Usage & Device Data
IP Address & Geolocation: Used for regional tax calculation, fraud prevention, and language/currency defaults.
Browser & Device Information: Operating system, browser type, device type, and screen resolution.
Platform Navigation: Viewed product categories, search queries, cart additions, session durations, and referral URLs.
3. Legal Bases and Purposes of Data Processing
We process your personal data only when permitted by EU data protection legislation (GDPR Article 6):
| Purpose of Processing | Legal Basis (GDPR Art. 6) | Key Activities |
| Order Fulfillment & Logistics | Performance of a Contract (Art. 6(1)(b)) | Processing orders, managing payments, dispatching freight shipments, and sending tracking updates. |
| VIES VAT & Financial Compliance | Legal Obligation (Art. 6(1)(c)) | Validating B2B VAT registration numbers against EU databases and maintaining tax records. |
| Account Management | Performance of a Contract (Art. 6(1)(b)) | Managing trade buyer accounts, custom RFQ quotes, and credit lines. |
| Platform Optimization & Analytics | Legitimate Interest (Art. 6(1)(f)) | Monitoring website performance, fixing bugs, and improving catalog search algorithms. |
| Marketing & Catalog Updates | Consent (Art. 6(1)(a)) / Legitimate Interest | Sending newsletter updates, promotional pricing, or specialized hardware offers. |
| Fraud Prevention & Security | Legitimate Interest (Art. 6(1)(f)) | Detecting suspicious order activity, preventing unauthorized account access, and securing payments. |
4. How We Share Your Data
We share your personal information only with necessary third parties under strict confidentiality and data processing agreements (DPAs):
Logistics & Freight Carriers: Specialized freight carriers, hazardous transport operators (ADR for battery storage), and parcel delivery services to deliver orders to your job site or warehouse.
Payment Service Providers: Encrypted payment gateways (e.g., Stripe, PayPal, Klarna) and SEPA banking partners to execute payment transactions securely.
Tax & Compliance Authorities: EU VIES verification portals, customs brokers, and official national tax authorities as required for cross-border e-commerce trade compliance.
IT & Cloud Infrastructure: Trusted cloud hosting providers, ERP systems, customer support platforms, and security tools operating within the European Union or compliant with EU data transfer frameworks.
5. International Data Transfers
When data is transferred outside the European Economic Area (EEA), Europe Solar Market ensures that appropriate safeguards are in place in accordance with GDPR Chapter V:
Transfers to countries recognized by the European Commission as providing an adequate level of data protection.
Implementation of standard contractual clauses (EU SCCs) approved by the European Commission for transfers to third-party processors in non-adequate countries.
6. Data Retention Period
We retain your personal data only for as long as necessary to fulfill the purposes for which it was collected, or to comply with statutory legal obligations:
Transactional & Invoicing Data: Retained for 7 to 10 years in accordance with European commercial and tax record-keeping legislation.
User Accounts: Retained for as long as your account remains active or until you request account deletion.
Marketing Preferences: Retained until you withdraw your consent or opt out of promotional communications.
7. Your Rights Under the GDPR
As an individual residing in the EU/EEA, you hold the following rights regarding your personal data:
Right of Access (Art. 15): Request a copy of the personal data we hold about you.
Right to Rectification (Art. 16): Request correction of inaccurate or incomplete personal data.
Right to Erasure / “Right to be Forgotten” (Art. 17): Request the deletion of your personal data where statutory retention obligations no longer apply.
Right to Restriction of Processing (Art. 18): Request that we temporarily limit the processing of your data in specific scenarios.
Right to Data Portability (Art. 20): Request your data in a structured, commonly used, and machine-readable format.
Right to Object (Art. 21): Object to processing based on legitimate interests or direct marketing.
Right to Withdraw Consent: Withdraw your consent at any time for processing activities based on consent (e.g., direct newsletter marketing).
8. Data Security & Storage
Europe Solar Market implements robust technical and organizational security measures to protect your personal data against accidental loss, unauthorized access, alteration, or disclosure:
End-to-end SSL/TLS encryption for all data transmitted across
europesolarmarket.com.Strict access control policies restricted to authorized personnel.
Regular system audits, vulnerability scanning, and secure firewall infrastructure.
9. Third-Party Links & Integrations
Our platform may contain links to third-party websites (such as manufacturer datasheets or inverter installation manuals). Europe Solar Market is not responsible for the privacy practices or content of external sites. We encourage you to read the privacy notices of any third-party website you visit.
10. Updates to This Privacy Policy
We may update this Privacy Policy periodically to reflect technical enhancements, changes in operational procedures, or regulatory updates. The “Effective Date” at the top indicates when the latest revisions took effect.
11. Contact & Data Protection Officer
For any questions regarding this Privacy Policy or to exercise your GDPR privacy rights:
Email: info@europesolarmarket.com
